What we expect from this role 

Do we expect you to know the ins and outs of the commodity world on day one? No. We’re looking for sharp-minded, curious people who can ask the right questions, discover customer pains, and effectively showcase our platform as the solution. We move quickly, so we need someone willing to think outside the box, be on their feet, and always keep the core needs of the customer at the forefront of their thinking.

What you will be doing

  • Build strong client relationships by proactively managing the entire customer lifecycle: from onboarding to adoption, through to renewal and expansion
  • Uncover expansion opportunities by being curious and having a hunger to understand the workflows of our customers deeply
  • Empower customers to achieve maximum return on investment through data-driven decision-making. You won’t need to be a commodity consultant but you will need to have an extensive understanding of our platform and, beyond that a deep knowledge of how our customers can best extract value based on their core needs
  • Ensure customers have a solid understanding of what Vesper can do for them, are always up to date with our newest innovation and showcase Vesper as an essential part of their workflow
  • Ask the right questions, be curious – and listen. Gather valuable feedback from our customers and work closely with our product team to ensure this is fed back into the business effectively to help steer our roadmap

What you will bring

  • 1-3+ years experience as a Customer Success Manager, Account Executive, Partnership Manager or Customer Service Representative 
  • Fluent in English + ability to speak a secondary language is a huge bonus as we work internationally
  • A strong commercial mindset. What do we actually mean by this? You can understand how our customers’ businesses work, and how they make money. You have experience negotiating value – and you actually enjoy the idea of selling something
  • You are comfortable looking at and using data to inform your priorities 
  • Enjoy working in a fast-paced environment where some processes exist and others we are building, you learn new things quickly and and can adapt as our proposition evolves 
  • An effective collaborator; supportive of other team members in their success

What you get

  • A fun, young and innovative atmosphere
  • An entrepreneurial environment where you learn more every day
  • Personal responsibility with a ton of autonomy and growth potential
  • A chance to see your work make a real difference in the real world and change a traditional business impacting every day of our lives
  • A fantastic location in the city centre of Amsterdam
  • Great hangouts with brilliant people