Careers - Customer Success Manager - Vesper

Customer Success Manager

What we expect from this role

The customer success team at Vesper assists our customers to have a seamless adoption of our tool and ensure they have the confidence to fully utilize Vesper. We do this by going above and beyond with our support & training, gathering valuable feedback and looping this back into the business to improve our tool. The ultimate goal? To ensure subscription renewal becomes a no-brainer.

What you will be doing

  • Optimise the customer experience and build long term client relationships by proactively managing the entire customer lifecycle: from onboarding, to the adoption phase and to renewal
  • Organising and running demos and additional trainings of Vesper to ensure customers have a solid understanding of what Vesper can do for them, and are always up to date with our newest innovation
  • Gathering valuable feedback from our customers and striving to exceed their expectations by always thinking one step ahead when providing solutions
  • Extensive knowledge of our tool and its capabilities - you’ll know our tool inside and out!

What you will bring

  • Bachelor's degree, or equivalent experience
  • 1-3+ years experience in a similar role
  • Living in or around Amsterdam
  • Fluent in English
  • Ability to speak German, Spanish, French, Dutch or a secondary language is a huge bonus
  • Enjoy working in a fast-paced environment, learn quickly and adapt to a changing product
  • An effective collaborator; supportive of other team members in their success

What you get

  • A fun, young and innovative atmosphere
  • An entrepreneurial environment where you learn more every day
  • A chance to see your work make a real difference in the real world and change a traditional business impacting every day of our lives
  • A fantastic location in the city centre of Amsterdam
  • Great hangouts with brilliant people
  • Some additional cool perks – see below!

Think you are the right person for the job?

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What you can expect from us

Competitive salary
Outstanding secondary employment conditions
Whatever laptop you want
Personal training & development plan
Lunch, made by a real chef
Flexible office hours
Friday drinks
Vesper merchandise

The Vesper vibe

As a start up, everyone plays a big role in adding to our company atmosphere - which is why it’s at the heart of everything we do.

We’re a work hard, play hard kind of team and have created a safe space to learn, grow and excel - while having the freedom to take risks and make a few mistakes along the way. We want you to get excited to come to work each day, and be unequivocally you!

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